Contact

If you have a valid technical support contract with NetworkGuys:

Telephone : 1 866 NGI TSUP or 1 866 644 8787

E-Mail : support@networkguys.com

Otherwise call the headquarters office telephone number: +1 (510) 713 8880
and your call will be re-directed to the appropriate person

Please have the following information ready or include it in the body of your e-mail:

• Contact information
• NGI Support ID
• Software versions
• Network topology diagram
• License keys
• Operating system(s)
• Problem detail

This information will be summarized and entered into a call logging system. A trouble ticket number will be allocated to the problem.